Privacy policy, data security & GDPR

Privacy Policy 2025

Last Updated Jan 2025

Richmond Property Group Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data Collection and Usage

We only collect and process personal data necessary for managing bookings and communications. This may include:

• Name, contact details, and correspondence related to booking inquiries.
• Any additional information voluntarily provided by customers, which can include phone number and email address.

We use this information solely to facilitate property bookings and respond to inquiries.

2. Legal Basis for Processing

Our legal basis for processing personal data is:

• Contractual Necessity – to manage bookings and related communications.
• Legitimate Interest – to ensure efficient customer service and business operations.

3. Data Retention

We do not retain customer information beyond what is necessary for booking management and legal compliance. Data is securely deleted when no longer needed.

4. Data Sharing

We do not sell, rent, or share personal data with third parties unless required by law or necessary for booking fulfillment.

5. Data Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. Most notably, all our bookings and customer data is stored and used, via through the secure property management software “Guesty”.

6. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections to any inaccurate information.
• Request deletion of your data, subject to legal obligations.
• Object to or restrict data processing in certain circumstances.

To exercise any of these rights, please contact our Data Controller.

7. Contact Information

For any privacy-related inquiries, you can contact:

Data Controller: Mr. Julian Foster
Email: Julian.Foster@RGroup.co.uk
Mailing Address:
Richmond Property Group Ltd
Walton House, 56-58 Richmond Hill
Bournemouth, BH2 6EX

We reserve the right to update this policy as needed. Please review it periodically for any changes.