Our most important rule – Is that you must have a wonderful stay at our properties! – please let us know of anything you need to improve your stay, or improve the property.
There are strictly no parties or events allowed. We monitor the property with motion and noise sensors, along with cameras on the front door where possible. We reserve the right to use security services to attend and break up any parties, switching off electricity, and ejecting all guests, with the costs charged from your deposit method if required. You will not be warned to reduce noise, but simply enforced to leave, and we have a zero tolerance policy on this. So please ensure that your group is fully aware of simple rules such as no amplified music at any point, and adhering to quiet hours when neighbours will be sleeping.
Some guests might be surprised with how quickly we respond with action where rules are breached. But please understand that our properties have been abused in the past by illegal parties, and that our neighbours wish for peaceful enjoyment of their properties, at all times.
We have some requirements for booking our properties.
This protects us against identity theft, and lets us hold people accountable if there are major breaches of house rules.
We must be sent the following prior to the booking.
Without all of these things, the booking may be canceled.
We often may verify bookings and information supplied in person, when our host checks you in.
It is a criminal offense to provide false or misleading information to gain access to a property, and we report incidents of fraud to local police.
We reserve the right to cancel reservations from local bookers, unless the reason for stay is valid.
No smoking is allowed inside. Removal of smoke smell from rooms, will cost £100 per room to rectify. Guests who smoke outside, should be careful not to disperse smell via their clothes.
Decorations should not be put up with prior consent. Stickers on walls which remove paint, or leave marks can require the entire wall to be repainted, which will be charged to you as the guest.
Please remove shoes where possible when inside the property. Marks on the carpets from shoes can be charged at a rate of £100 to hire a carpet cleaner.
No pets are allowed unless specified in booking. An extra pet fee of £50 may be levied to pay for any extra cleaning requirement. Guests are advised to bring throws and towels for their pets.
No unregistered guests are allowed to attend the property at any time without prior consent. Extra guests over those stated in the booking, will be charged at standard rates of £50 per person, per night. If bookings are found with extra guests, then we reserve the right to cancel the booking with immediate effect and without refund.
Please do not use white linens / towels to remove make-up, and be cautious of sleeping on our white linens with make-up on, stained linens will be recharged to the client.
Please respect the noise curfew. Any noise after 10pm may disturb neighbours sleeping and is not acceptable, any loud noise that may disturb the general ambiance of the area and neighbours is also not acceptable. Speakers and amplified music are not allowed at any point (Including portable speakers) We reserve the right to cancel bookings with immediate effect if these rules are broken.
If a neighbour flags your group as being noisy, and we have to attend, the immediate action will not be to quiet your group down, but to evict your group from the property. You may not be warned before this action takes place. Security and police will be called, and electricity/water cut from the property. The cost of evictions is high, and billed to the lead booker. Police reports for public disorder are always filed, and our security and enforcement partners have a zero tolerance policy to abuse and will prosecute in incidences of abuse.
Please respect the stated check-in and check-out times. Late check out incurs an automatic £50 fee. Check out later than 1 hour, which affects the next guest will incur a charge equal to the base rate of the date affected.
Please take extra care of your keys. Lost keys incur a replacement fee, which may include replacement of the lock mechanism.
Please take care of the furnishings. You will be liable to pay for damages that exceed the security deposit.
If you require extra towels or linens, then please let us know. Please take care if taking anything from our cupboards, as time re-stacking our linens can be recharged to you.
Please don’t rearrange the furniture. Extra time in rearranging the property to its initial condition can be recharged at a rate of £50 per hour to pay for additional workmen.
Please do your dishes and put things in bin bags at the end of your stay. Leave the house, as you would wish it to be found by the next guest!
Please take your rubbish out before you leave where possible.
No illegal substances are allowed on the premises at any time, including laughing gas. We have a zero tolerance policy on drugs, and your security deposit may be retained in full if drugs are consumed on the property.
All of these rules apply to all of your guests, and any other persons on site during your booking. It is your responsibility to share and enforce these house rules with your guests during your stay.
Let us know of anything that has happened at the house, any breakages, any suggested improvements, any additional cleaning products needed.
Your feedback is really important to us. And will help us ensure you and future guests have a great stay.
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